Relationship Manager

Internships

Temporary

The Relationship Manager (RM) will be responsible for creating exceptional customer experiences, building long-term relationships with high-net-worth clients, and driving sales for the luxury jewellery category. The RM acts as a brand ambassador, showcasing the values, heritage, and service excellence of the C. Krishniah Chetty Group

Key Responsibilities

A. Client Relationship Management

Build and nurture strong, long-term relationships with walk-in, repeat, and high-value clients.
Maintain a personal client portfolio and ensure regular follow-ups, festival greetings, and exclusive previews.
Provide personalised shopping assistance to clients.

B. Sales & Luxury Experience

Understand client preferences to recommend suitable jewellery designs and collections.
Achieve monthly and quarterly sales targets through consultative selling.
Demonstrate deep knowledge of diamonds, gemstones, gold, platinum, and luxury product craftsmanship.
Ensure a premium in-store experience aligned with luxury brand standards.

C. Customer Service Excellence

Handle customer queries, concerns, and after-sales service requests with professionalism.
Coordinate with internal teams including billing, after-sales, service, and logistics to ensure a seamless client experience.
Maintain showroom etiquette and uphold grooming standards.

D. Client Data & CRM Management

Update customer details, purchase history, feedback, and follow-up actions in the CRM system.
Track client occasions such as anniversaries and birthdays and proactively reach out with gifting options or new collection updates.

E. Events & Client Engagement

Participate in private previews, events, exhibitions, and VIP engagements.
Identify opportunities to invite key clients for exclusive product launches.

Skills & Competencies

Excellent communication and interpersonal skills.
Strong customer service orientation with a luxury service mindset.
Ability to understand high-value jewellery and explain product features elegantly.
Sales negotiation and closing skills.
Trustworthiness and high integrity.
Knowledge of CRM systems is preferred.

Qualifications & Experience

Bachelor’s degree in any discipline (hospitality, retail, or business background preferred).
3–8 years of experience in luxury retail, jewellery, hospitality, premium fashion, or customer relationship roles.
Experience handling HNI customers is an added advantage.
GIA certification will be an added advantage.

Personal Attributes